Welcome to the Lumorie Help Center. We’ve answered our most frequently asked questions to help you shop with confidence. If you can’t find what you’re looking for, our Customer Support team is always happy to help.
About the Product
1) What is a Photo Projection Bracelet?
A Lumorie Photo Projection Bracelet is a personalized piece of jewelry that contains a miniature, micro-engraved photograph hidden inside the center projection stone. From the outside, it appears as an elegant bracelet, but inside it holds one of your most treasured memories. Each bracelet is custom-made using the photo you upload, making it a truly one-of-a-kind keepsake that’s perfect for celebrating love, family, friendship, pets, and life’s most meaningful moments.
2) What makes Lumorie different from other personalized jewelry?
Unlike traditional engraved jewelry, Lumorie bracelets preserve a clear, full photograph rather than text or a simple outline. Every bracelet is handcrafted specifically for you using precision micro-engraving technology and undergoes multiple quality inspections before shipping. Our focus on premium craftsmanship, elegant design, and emotional storytelling makes every Lumorie bracelet a timeless keepsake.
3) What occasions are Lumorie bracelets perfect for?
Our bracelets make thoughtful gifts for almost any meaningful occasion, including: Anniversaries
Birthdays
Weddings
Valentine’s Day
Mother’s Day
Father’s Day
Christmas
Graduations
Memorials
New Parents
Friendship Gifts
Pet Remembrance
"Just Because" Surprises
Many customers also purchase one for themselves as a daily reminder of someone special.
4) Can I order a bracelet for myself?
Absolutely. While many Lumorie bracelets are purchased as gifts, many customers choose to create a keepsake for themselves to celebrate a special person, milestone, or memory.
How Photo Projection Works
5) How does the photo projection work?
Your chosen photograph is permanently micro-engraved inside the center projection stone. You can reveal the hidden image in three simple ways: • Look directly through the center stone with one eye. • Shine your phone's flashlight through the back of the stone to project the image onto a light-colored surface. • Use your smartphone camera to magnify and view the hidden image on your screen.
6) Is the photo actually inside the bracelet?
Yes. The photograph is permanently micro-engraved inside the projection stone during the personalization process. It is not a sticker, print, or removable insert.
7) Can other people see the hidden image?
Only when you choose to share it. From the outside, the bracelet looks like a beautifully crafted piece of jewelry. The hidden image remains discreet until viewed directly through the stone or projected using light.
8) Will the image fade over time?
No. The image is permanently engraved inside the stone and is designed to last a lifetime with proper care. It will not peel, wash away, or wear off.
Uploading Photos
9) What types of photos can I upload?
You can upload almost any personal photograph, including:
Couples
Family portraits
Wedding photos
Children & Babies
Pets
Friends
Memorial photos
Vacation memories
Please ensure you have permission to use any image you upload. !!
10) What file formats do you accept?
We accept most common image formats, including JPG, JPEG, PNG, and HEIC. High-resolution images generally produce the best results.
11) Can I upload a black-and-white photo?
Yes. Black-and-white photographs often produce beautiful, timeless keepsakes.
12) Can I crop my image before uploading?
Yes. We recommend cropping your photo to highlight the main subject you want featured inside your bracelet.
13) Can I upload multiple photos?
Each bracelet is designed to display one image. If you’d like multiple memories preserved, we recommend ordering additional bracelets.
Photo Quality Requirements
14) What makes a good photo?
For the best engraving quality, we recommend photos that are:
Sharp and in focus
High resolution
Well lit
Clearly focused on the main subject
Free from heavy filters
Not overly zoomed in or pixelated
The clearer your image, the better your finished bracelet will look.
15) What happens if my photo isn’t suitable?
If your uploaded image doesn’t meet our quality standards, our design team will review it and contact you to request a replacement before production begins.
16) Can blurry photos be improved?
Minor contrast adjustments can improve some images, but severely blurry, pixelated, or low-resolution photos may not produce clear engraving results.
Customization Process
17) How is my bracelet personalized?
After you place your order: We receive and review your uploaded photo for clarity. The photo is precisely micro-engraved into the projection stone. Your bracelet is handcrafted and assembled by our artisans. Every piece undergoes a final quality inspection before shipping.
18) Can I personalize both sides of the bracelet?
Our standard bracelets feature one hidden projection image. Product-specific customization options will be clearly listed on the product page if additional text engraving is available.
19) Can I add text with my photo?
Some Lumorie designs include optional text engraving on the metal frame or charm. Availability depends on the specific bracelet style selected.
20) Is every bracelet handmade?
Yes. Every bracelet is individually personalized, inspected, and assembled with great care rather than mass-produced.
Materials & Care
21) What materials are used?
Depending on the style you choose, Lumorie bracelets feature premium materials such as:
925 Sterling Silver
Durable Stainless Steel
18k Gold Plating
High-clarity Projection Stone
Material details are clearly listed on each individual product page.
22) Will the bracelet tarnish?
Our bracelets are made using high-quality materials designed for long-lasting wear. As with any fine jewelry, proper care and dry storage will help preserve its shine over time.
23) Is the bracelet hypoallergenic?
Yes, many of our bracelets are crafted using skin-friendly, lead-free, and nickel-free materials. Customers with specific metal sensitivities should review the product specifications on the item page before ordering.
24) Are Lumorie bracelets adjustable?
Many of our bracelet designs feature adjustable bands or extension chains for a comfortable fit. Specific sizing information is available on each product page.
25) How do I know which size to order?
Please refer to our sizing guide on the product page before placing your order. If you’re purchasing a gift, adjustable styles are always the safest and easiest choice.
26) Is my bracelet waterproof?
While the engraved photo stone is completely water-resistant, we recommend removing your bracelet before swimming, bathing, or showering to preserve the overall luster and finish of the metal.
27) Can I wear it every day?
Yes. Lumorie bracelets are designed for daily wear. However, avoiding harsh chemicals, excessive moisture, and rough activities will help extend the life of your jewelry.
28) How should I clean and store my bracelet?
Use a soft microfiber cloth to gently wipe away fingerprints and oils. Store your bracelet in its original gift box or a soft jewelry pouch when not in use, keeping it away from excessive humidity and direct sunlight.
29) Can perfumes or lotions affect the bracelet?
We recommend applying perfumes, lotions, and hairsprays before putting on your bracelet. Direct contact with cosmetics can dull the metal finish over time.
Ordering & Payment
30) How do I place an order?
Choose your favorite bracelet design. Upload your chosen photograph. Select any available customization options (e.g., color, size). Add the bracelet to your cart. Complete checkout using our secure payment system.
31) Can I order more than one bracelet?
Yes! You can purchase multiple bracelets in a single order, each with its own unique photo. Simply customize each item individually before adding it to your cart.
32) What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. Available options will be shown at checkout.
33) Is my payment information secure?
Encrypted, secure checkout protocols protect all transactions. Lumorie never sees or stores your full payment card details.
Shipping & Delivery
34) How long does it take to make my bracelet?
Because every Lumorie bracelet is custom-crafted, production typically takes 3 to 7 business days before shipping, depending on seasonal demand.
35) How long does shipping take?
Shipping times vary based on your location and the shipping option selected at checkout. Estimated delivery windows are displayed on our Shipping Policy page and during checkout.
36) Do you ship internationally?
Yes! Lumorie proudly ships worldwide. Shipping options and rates are calculated automatically at checkout based on your destination.
37) How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package in real time.
38) Why hasn’t my tracking information updated?
Tracking details usually take 24 to 72 hours to update after a package is handed to the shipping carrier. If your tracking hasn't updated after several business days, please reach out to our support team.
19) What if my package is delayed or lost?
If your shipment is delayed or appears lost in transit, contact our Customer Support team. We will work directly with the delivery carrier to resolve the issue or arrange a replacement where appropriate.
Returns & Warranty
41) Can I return my personalized bracelet?
Because every Lumorie bracelet is custom-made using your unique photo, personalized items are non-refundable for change of mind or photo choice errors. However, if your item arrives damaged, defective, or incorrect, we will happily replace it for you.
42) What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the defect or damage. Our team will review your claim and arrange a fast replacement at no extra cost.
43) Does Lumorie offer a warranty?
Yes. We stand behind our craftsmanship. We cover any verified manufacturing or engraving defects. Our warranty does not cover normal wear and tear, accidental damage, or improper care.
Gift Orders
44) Are Lumorie bracelets good for gifting?
They are our most popular gift choice! Every order is beautifully packaged and ready to give.
45) Will pricing information be included in the box?
No. Receipts and pricing details are sent to your email only, so you can ship a gift directly to the recipient without worry.
Order Changes & Support
46) Can I change my photo or cancel my order after placing it?
If your order has not yet entered production, we will do our best to accommodate updates or cancellations. Please contact Customer Support immediately after placing your order. Once micro-engraving has begun, changes or cancellations can no longer be made.
47) What happens to the photo I upload?
Your uploaded photograph is used strictly to create your personalized bracelet and is handled securely in accordance with our Privacy Policy. We never share or sell your personal images.
48) How can I contact Lumorie Customer Support?
You can reach us through the "Contact Us" page on our website or by replying directly to your order confirmation email. Our dedicated support team responds to all inquiries within 24 to 48 business hours.